Returns & Refund Policy
Clear, transparent guidelines for returns, replacements, and refunds across all purchases on MechaMart.
Effective Date: April 2026 • Compliant with Consumer Protection (E-Commerce) Rules
7-Day Window
Return request window from delivery date
100% Genuine Refund
Direct to source account via Cashfree
Free Replacement
For defective or mismatched parts
1 Return Eligibility & Conditions
We accept returns within 7 days of delivery under the following verified conditions:
Eligible for Return / Refund
- Part received was damaged in transit or defective.
- Received part does not match part number, brand, or specifications.
- Missing components or accessories from ordered bundle.
- Item is completely unused, unmounted, and in original packaging.
Non-Returnable Items
- Parts that have been installed, bolted, or modified.
- Electrical components with broken warranty seals.
- Opened chemical fluids, coolants, oils, and aerosols.
- Custom-ordered bulk tender assemblies.
2 How to Request a Return or Replacement
- 1 Navigate to My Account → My Orders and select the delivered order.
- 2 Click “Request Return / Replacement” next to the eligible part item.
- 3 Select the reason (e.g. Fitment issue, transit damage) and attach clear photos of the part, barcode, and packaging.
- 4 Our vendor team reviews within 24 hours. Upon approval, pickup is scheduled via our logistics network.
3 Refund Processing & Timelines
Once the returned item is received at the vendor facility and inspected (typically within 48 hours of return pickup), your refund will be automatically triggered:
| Payment Method | Refund Destination | Estimated Time |
|---|---|---|
| UPI / QR Code | Original Bank Account (Linked UPI ID) | 24 – 48 Hours |
| Debit / Credit Card | Original Card Issuing Bank | 3 – 5 Business Days |
| NetBanking | Source Bank Account | 3 – 5 Business Days |
| Cash on Delivery (COD) | Bank Transfer (NEFT/IMPS via Verified UPI) | 2 – 4 Business Days |
4 Order Cancellation Before Shipment
You can cancel any order instantly with a 100% full refund before the order status transitions to SHIPPED. Simply click “Cancel Order” on the tracking page. The full amount is credited back automatically.
Need help with a return or refund?
Our customer dispute & resolution team is available 24/7.