Privacy Policy & Platform Rules

Last updated: April 2026

1 Introduction

Welcome to MechaMart. We are committed to protecting your personal information and your right to privacy. This policy outlines how we handle data for both Customers and Vendors, specifically focusing on transparency, fulfillment integrity, and security.

2 Order Cancellation Policy

To ensure a smooth transition from purchase to fulfillment, we maintain strict cancellation windows:

  • Customers: Orders can only be cancelled before they have been marked as SHIPPED. Once an order is in transit, standard return policies apply.
  • Vendors: Vendors may request an order cancellation through the portal by providing a valid reason (e.g., stock discrepancy). All vendor cancellation requests are subject to final approval by MechaMart Admin.

3 Customer Privacy & Data Masking

For the security and privacy of our customers, we enforce strict data visibility rules for vendors:

"To protect customer identity, we mask the First Name of customers in all vendor-facing order lists. The Full Last Name is displayed to facilitate delivery, while the First Name is partially hidden (e.g., R******* Doe)."

4 Vendor Fulfillment SLA (Service Level Agreement)

Reliability is our core value. Vendors must adhere to the following timelines:

Order Acceptance

  • 3 Days: Initial reminder sent.
  • 5 Days: Critical warning notification.
  • 7 Days: Automatic system cancellation.

Shipping Deadline

  • Once accepted, vendors have a fixed window to ship.
  • 3 Days: Automatic cancellation if not shipped.

Questions about these rules?

Contact Support